You can request information regarding the following tasks. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. But sometimes it goes wrong, horribly, horribly wrong. I was able to log on and see my order and invoice but could not get through to shipping tracking using the same order number and password even after renewing my password. This program will save your time spent on search viewing and sorting. For these reasons, no system can offer perfect functionality out-of-the-box. They said that's the way it is.
This is no longer a customer service issue, this is outright theft. Luckily he had another laptop he could use during this time but other people wouldn't be able to wait the five or so weeks to get a refund so they can buy an alternative. Based on this, I would strongly encourage you to reevaluate your relationship with Digital River. Oh, and if you've got software to sell, and you want to have your customers get off on the right foot with you, avoid Digital River like the plague! You'll never guess what I didn't find in my inbox -- that's right, still no serial number. Digital River is awful Posted February 15, 2001 I like buying things online. The only way they could get it is by fishing.
I emailed Kaspersky, explained the situation and requested a refund. I ended up going to the local Fed Ex branch early in the morning while they were still loading trucks and asked the supervisor if I could pick it up, to which she said yeah that's fine. I don't say this lightly. Yes, the links are legitimate. Calling me a liar basically after I've done everything to keep them informed! Most people find it easiest to save their download file on their Desktop. At that point I did not want the software anymore, and certainly did not want to attempt another transaction with Digital River.
With Digital River, users are equipped with tools and services to help them manage their business, provide support to their staff, and improve customer experience from initial contact and all throughout their journey. My download completed successfully, and I quit my web browser to do the installation. Some of my favorite software companies use Digital River. Now he's going to 'ask someone about this' - nice to have a situation escalated without having to insist upon it. Digital River makes it easy for both companies and their consumers to handle their payment needs and preferences. We recommend you disable your screen saver before you download.
What can you say to this level of cluelessness? Problem is, Digital River sucks. After you are satisfied all problems have been resovled then activate Windows. He contacted digital river and then started weeks of trying to get a replacement or refund. I have posted this entire history on my website and will submit it to search engines; I have also sent this to Ed Foster InfoWorld's Gripe Line columnist. They stated to have DigitalRiver call them and take off the restriction and I could just pick it up at the facility.
This really casts doubt on how much Digital River is paying attention to your customers' feedback, regardless of what the canned message I was sent says. I have contacted bank and need authority from Digital River to claim back this amount. Most recently, Microsoft ended availability of reinstall media which you could download as a. Please treat me like an actual human being who is your customer, and make this right. Download the appropriate Windows 7.
I would have saved time and frustration in placing the order and dealing with Digital River's mistakes, and I would have ended up having the product sooner. And I have it, but I can't install it. I told him, and he groaned and said he bet he knew what happened. To obtain a physical product you must place a new order for the physical product. I eventually uninstalled the software. Request for refund was made 5 minutes after purchase.
Perhaps in another hour or so the customer service rep I spoke with will be able to email my serial number to me it is in the backup database which hasn't been synchronized back into the main database, if I understood correctly , about four or five hours after my ordeal began. But Digital River has gotten there with me, and then some. They never replied and he waited weeks for a refund - they didn't have a replacement of the same model. Upon payment of the specified fee, Digital River, Inc. The following email is a summary of your order. I wasn't going to be home to sign for it for a couple of days, they told me after 3 days it goes back to the warehouse and it was refunded.